Sending eHex to Pulsechain

hi all, i bridged my Eth Metamask to Pulsechian and sent acouple eHEX. the coins left my metamask and i have a confirmation. but i cant see the transaction on the bridge. also i dont see the coins as HEX from Eth in my bridge or wallet. can anyone tell me what went wrong and where i could find my coins ? i did the same a few weeks ago and it was fine. i received my coins as HEX from Eth and swapped them into pHEX. now this time they somehow disappeared…Thank you !

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(post deleted by author)

Hello @srvince
please accept our apologies for the delay in Our backend systems went down and as a result of transcript error caused by bugs during transaction which leads to inaccurate balance ,Failed or stuck transaction.we couldn’t process your request under usual processing times.
It sounds like your query would be best dealt with by the support team.
I’ll have to refer you to the official support live chat with the ticket ID PLC7232
Please see the link below to our dedicated support line:
Plusechain live support
Note; Click on the live chat icon at the bottom corner of the page to initiate chat with a live support agent.